A credit card is required to be kept on file to schedule any service with the team member at Salon Rai.
Once you have submitted your consultation form and have received a date/time for booking the team will retrieve this information from you. This will confirm your booking with our team. Your card will never be charged unless you violate our Cancellation/No Show Policy. Please read below.
As a courtesy, 72 hours before your appointment you will receive a confirmation text that you will need to click to confirm. However if you do not confirm via our systems text, one of our team members will call you 48 hours beforehand to confirm your booking. If we are unable to reach you, we will leave a message to call/email back to confirm. Please understand, it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed/cancelled appointments and our cancellation fee.
A credit card is required to book an appointment with the team at Salon Rai.
In the event that you would need to cancel, or reschedule an appointment, We hold a firm 48 hour notice policy.
- Regardless of reason any cancellations made 48 hours within the booked appointment time will result in a 50% of the booked service charged to the card on file through our automated system.
- Any no show or same day cancellation will result in 100% of the booked service charged to the card on file through our automated system.
If you need to cancel your appointment please call the salon at 631.823.1622 and speak with a team member.
Not showing up to your appointment isn't kind. We respect your time, so you should respect ours. If you do not show to your appointment, your reserved card will be charged the amount of the service you are booked for, or there will be a balance to pay when rescheduling. Please understand that upon booking we reiterate these policies upon retrieving your credit card information. We understand life happens, but we are a running a business. We ask you please understand and respect our policies before booking.
We do not offer refunds of any kind. What we do is an art.
If you are dissatisfied with your hair, please contact us directly. We will be happy to make small adjustments within seven days of your original service date. Anything after 1 week will be subject to charge.
Please feel free to bring your device, tablet laptop with you to your appointment.
We love being apart of a gift you may give a loved one, friend, or client. When you purchase a gift card from us, they carry a 1 year expiration date, and a promise to give the recipient the best experience we can!
Services at Salon Rai vary depending on your stylist chosen, length of hair, thickness of hair, time required and product used. All of our services are a starting at prices and can increase due to what is stated above.
Gratuity can be left in cash or via the Venmo app. We do not allow tips on cards.
THANK YOU FOR YOUR SUPPORT AND UNDERSTANDING OF OUR SALON POLICES